Report Technical Issues:
Despite the prevalence of 2-1-1, there are still service providers that have not completed the necessary programming for access to 2-1-1 service. If you live in Texas and are unable to reach 2-1-1, please report technical difficulty by calling our IT Department at 214.954.4269. Please DO NOT call your local telecommunications provider.
If you are calling from outside of Texas, or have technical difficulties when dialing 2-1-1 from your cell/mobile, voice-over-IP, or office location phone, please dial our toll free alternate access number at 1-877-541-7905.
While you may see a telephone company service truck in your neighborhood, the technician will NOT need to come into your house to fix a 2-1-1 issue. Resolving 2-1-1 technical issues will not incur any repair costs to you.
Thank you in advance for helping us ensure access from all telephones.