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2-1-1 A simple three-digit number to help Texans find the help they need

Early in 2006, the Health and Human Services Commission (HHSC) recognized the ease of access provided by the three-digit 2-1-1 phone system and expanded the options available to Texans. Today, all callers are invited to select a language and can access the following options.



Option 1: for Information and Referral on all health and human services available to the caller. These calls are handled by the HHSC’s 2-1-1 Information and Referral Network.


Option 2: for state benefit programs such as SNAP ( Food Stamps), Medicaid and the Children’s Health Insurance Program (CHIP). These calls are handled by a vendor who contracts to provide the services to the HHSC Office of Eligibility Services.


Option 3: to report suspected fraud or abuse of state resources. These calls are handled by HHSC’s Office of the Inspector General.


Option 4: Register as needing evacuation assistance in case of emergency. In 2007, The Governor’s Division of Emergency Management (now the Texas Division of Emergency Management) assigned 2-1-1 TIRN to be the entry point for individuals to register with the Transportation Assistance Registry (TAR), a database that allows vulnerable populations to notify their local emergency management offices that they may need assistance evacuating in the event of an emergency event.  Thus, Option 4 offers as a direct route for registrants to provide their information.


For the ” 2-1-1 Texas Information & Referral Network Action Summary Click Here:




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